I'm already impressed. When I uploaded the RRND subscriber list, I got a "sending to this list is paused until we can verify that you're not up to something suspicious" message.
And their method of verification was having an actual human (or a very good AI) send me an actual email asking a couple of actual questions (e.g. what is the purpose of this list and where did those subscribers come from?). Then an actual human (or a very good AI) apparently reading the answers and letting me know I'm good to go.
So I'm already positively impressed. Additional positive impression: At a quick glance, the interface isn't full of a bunch of weird culs-de-sac with a big learning curve just to send out a damn email a day.
For some reason, the last couple of years (since Intuit bought them out), Mailchimp seems to want to add a new "feature" every couple of months that involves zero added value or functionality, but rather simply adds a step for no discernible reason. The most recent one was this:
- Previously, you chose the list you were sending mail to, gave the mail a subject, formatted the message, then hit "send" or "schedule for later."
- Now you choose the list you're sending mail to, give the mail a subject, tell it whether you want to send now or schedule for later, format the email ... and then still have to hit "send" or "schedule for later" again.
So I can't say I wasn't expecting to eventually have problems with Mailchimp. I just didn't expect the problems to involve unexplained claims of terms of use violations with immediate "go elsewhere, we don't want your business" effect.
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