Apparently one Papa John's delivery driver in Colorado thinks he is, or should be, a narcotics enforcement officer [h/t Libertarian (sic) Republican].
In fairness, this statement ...
Papa John's of Colorado wants to stand behind the decision that this delivery driver made. He was acting as a concerned citizen and for what he believes was the best interests of our community.
... seems to be from a franchisee and not from the umbrella company. I've queried Papa John's proper, and I'm sure others have as well.
The appropriate response from Papa John's of Colorado to this incident would have been to immediately fire the driver (or at the very least remove him from any position that gives him access to customers' homes) and issue a sincere apology (and perhaps a hefty gift certificate) to the customer.
The appropriate response from the umbrella company is to disavow the actions of the driver and the statement from the franchisee, and to add some language to the franchise agreement about respect for customers' privacy.
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